Navigating the New Zealand financial landscape requires a deep understanding of the evolving legal and regulatory framework that governs every transaction, from retail banking to complex capital market investments. In 2026, the regulatory environment in Aotearoa has reached a significant turning point, characterized von the full implementation of the Conduct of Financial Institutions (CoFI) regime and a massive overhaul of the Anti-Money Laundering and Countering Financing of Terrorism (AML/CFT) system. These changes are designed to shift the industry from a "compliance-heavy" model to a "risk-based" approach, prioritizing fair customer outcomes and operational transparency. Whether you are a business owner seeking capital or an individual managing private wealth, staying informed about these statutory shifts is essential for maintaining financial integrity and avoiding the increasing penalties associated with non-compliance.
Den Financial Markets Conduct Act (FMCA) verstehen
The Financial Markets Conduct Act 2013 remains the "constitution" of New Zealand’s financial markets, but its application has expanded significantly as we move through 2026. The Act governs how financial products are offered, how markets are licensed, and how financial services are regulated. A major update in early 2026 has been the integration of the "Single-Licensing" approach, which aims to reduce the regulatory burden on firms that provide multiple types of financial services. Instead of managing separate licenses for managed funds, derivatives, and peer-to-peer lending, firms can now operate under a consolidated market services license, provided they meet the rigorous conduct standards enforced by the Finanzmarktaufsicht (FMA).
- Bestimmungen zum fairen Handel: Verbietet irreführendes oder betrügerisches Verhalten bei allen Finanzgeschäften.
- Product Disclosure Statements (PDS): Obligatorische klare und prägnante Dokumente für Privatanleger.
- Zertifizierung von Großanlegern: Aktualisierte Kriterien für 2026 für vermögende Privatpersonen.
- Stop Orders: Die Befugnis der FMA, irreführende Finanzangebote sofort einzufrieren.
Bestimmungen zum fairen Handel: Verbietet irreführendes oder betrügerisches Verhalten bei allen Finanzgeschäften.
Product Disclosure Statements (PDS): Obligatorische klare und prägnante Dokumente für Privatanleger.
Zertifizierung von Großanlegern: Aktualisierte Kriterien für 2026 für vermögende Privatpersonen.
Stop Orders: Die Befugnis der FMA, irreführende Finanzangebote sofort einzufrieren.
| Regulierungsbereich | Hauptfokus | Schlüsseländerung 2026 |
| Offenlegung | Transparenz für Privatanleger | Gehen Sie auf die digitale Bereitstellung von PDS zu |
| Lizenzierung | Sicherstellung der Anbieterkompetenz | Implementierung des Einzellizenzmodells |
| Durchsetzung | Bestrafung von Marktmanipulation | Verstärkter Einsatz der „zivilrechtlichen Haftung“ für Geschäftsführer |
Der Wandel hin zu Standards für die digitale Offenlegung
One of the most practical changes under the FMCA in 2026 is the transition toward digital-first Offenlegung. The FMA has granted new class exemptions allowing issuers to provide links to live data and interactive Offenlegung tools rather than static PDF documents. This ensures that investors have access to the most current information regarding fund performance and risk levels. However, providers must ensure these digital portals are "readily accessible" and provide a permanent record for the consumer, reflecting the regulator's focus on technological integration without compromising consumer protection.
Das CoFI-Regime und das Fair-Conduct-Prinzip
As of 2026, the Financial Markets (Conduct of Institutions) Amendment Act, commonly known as CoFI, is fully bedded into the New Zealand banking and insurance sectors. This regime introduced a "Fair Conduct Principle," requiring registered banks, licensed insurers, and non-bank deposit takers (NBDTs) to treat consumers fairly at all times. The focus has shifted from mere "box-ticking" to the effectiveness of a firm's Fair Conduct Programme (FCP). The FMA has signaled that throughout 2026, they will move from an "educative phase" to active Durchsetzung, particularly focusing on how institutions handle complaints, manage claims, and design products to meet the actual needs of specific consumer groups.
- Effektive FCPs: Institutionen müssen nachweisen, dass ihre Verhaltensrichtlinien tatsächlich funktionieren.
- Aufsicht über Vermittler: Banken sind nun für das Verhalten der Makler verantwortlich, die ihre Produkte verkaufen.
- Product Suitability: Financial products must be designed for "likely consumers," not just generic mass markets.
- Behebungsanforderungen: Unternehmen müssen Fehler proaktiv beheben und Kunden entschädigen, wenn Systeme ausfallen.
Effektive FCPs: Institutionen müssen nachweisen, dass ihre Verhaltensrichtlinien tatsächlich funktionieren.
Aufsicht über Vermittler: Banken sind nun für das Verhalten der Makler verantwortlich, die ihre Produkte verkaufen.
Product Suitability: Financial products must be designed for "likely consumers," not just generic mass markets.
Behebungsanforderungen: Unternehmen müssen Fehler proaktiv beheben und Kunden entschädigen, wenn Systeme ausfallen.
| CoFI-Säule | Erfordernis | Regulierungsfokus 2026 |
| Ethisches Verhalten | Handeln Sie mit Integrität und in gutem Glauben | Überprüfung von „Schatten“-Provisionen und Anreizen |
| Informierte Entscheidungen | Helfen Sie Kunden, ihre Entscheidungen zu verstehen | Testen der Übersichtlichkeit mobiler App-Oberflächen |
| Kein unfairer Druck | Verbieten Sie aggressive Verkaufstaktiken | Überwachung von Telemarketing und „gebündelten“ Versicherungen |
Überwachungssysteme und Kontrollen für Verbraucherschäden
A critical takeaway for 2026 is the FMA’s focus on "system-led harm." Recent court orders against major banks have highlighted that even accidental system errors—such as failing to apply multi-policy discounts—constitute a breach of the fair conduct principle. For financial institutions, this means that having a "good intention" is no longer enough; they must have robust, audited technology systems that prevent consumer loss. The FMA expects firms to invest heavily in control technology in 2026 to identify and stop harm before it reaches the customer's bank balance. Read more in Wikipedia.
Überarbeitung der nationalen Strategie zur Bekämpfung von Geldwäsche und Terrorismusfinanzierung 2026–2030
The most significant shift in the legal landscape this year is the launch of the AML/CFT Nationale Strategie 2026–2030. This strategy aims to make New Zealand "the hardest place to commit crime and the easiest place to do business." A core component of this overhaul is the transition to a "Single Supervisor" model. Starting in July 2026, the Department of Internal Affairs (DIA) will take over all supervisory functions from the Reserve Bank and the FMA, becoming the sole regulator for anti-money laundering compliance. This move is designed to create a more consistent, risk-based system that provides better guidance to reporting entities while reducing the overall compliance cost for low-risk businesses.
- Single Supervisor (DIA): Zentralisierte Aufsicht ab Juli 2026.
- Risk-Based Audits: Replacing mandatory "box-ticking" with independent evaluations of risk.
- Vereinfachte Due Diligence: Neue Regeln ermöglichen kostengünstigere Prüfungen bei Kunden mit geringem Risiko.
- Neue Industrieabgabe: Ein hybrides Finanzierungsmodell, bei dem sich die Industrie an den Kosten der Aufsichtsbehörde beteiligt.
Single Supervisor (DIA): Zentralisierte Aufsicht ab Juli 2026.
Risk-Based Audits: Replacing mandatory "box-ticking" with independent evaluations of risk.
Vereinfachte Due Diligence: Neue Regeln ermöglichen kostengünstigere Prüfungen bei Kunden mit geringem Risiko.
Neue Industrieabgabe: Ein hybrides Finanzierungsmodell, bei dem sich die Industrie an den Kosten der Aufsichtsbehörde beteiligt.
| Initiative | Ziel | Auswirkungen auf Unternehmen |
| Nationale Strategie | Bringen Sie Neuseeland an die globalen FATF-Standards | Verbesserter internationaler Ruf für den neuseeländischen Handel |
| Einzelbetreuer | Effizienz und Konsistenz | Ein Regelwerk und eine Regulierungsbehörde, mit der man umgehen muss |
| Omnibus-Änderungsgesetz | Regulatorische Erleichterungen für risikoarme Sektoren | Weniger Papierkram für Familienstiftungen und kleine Unternehmen |
Navigieren durch die neuen Regeln zum wirtschaftlichen Eigentum
Part of the 2026 strategy involves the creation of a centralized beneficial ownership register for trusts and companies. This is a major change for New Zealand’s traditionally private trust structures. Under the new rules, "reporting entities" (like banks and law firms) must have Zugang to verified information about who actually controls a trust. For many Kiwis, this means providing more detailed documentation about trustees and beneficiaries than in previous years. The goal is to strip away the anonymity that can be exploited by international money launderers, ensuring that New Zealand's financial system remains transparent and secure.
Die Übertragung der Verbraucherkreditregulierung an die FMA
In a major structural shift for 2026, the responsibility for regulating consumer credit—previously held by the Handelskommission—has officially moved to the Financial Markets Authority. This consolidation brings the Credit Contracts and Consumer Finance Act (CCCFA) under the same umbrella as other financial services. The move is intended to streamline enforcement and provide a "one-stop-shop" for financial conduct. For lenders, this means their "Responsible Lending" obligations are now viewed through the FMA's lens of fair conduct. The 2026 amendments have also moved away from the highly prescriptive "expense-checking" rules of 2021, favoring a more common-sense approach to affordability.
- CCCFA-Übertragung: Die FMA ist nun die Hauptregulierungsbehörde für alle Verbraucherkredite.
- Kodex für verantwortungsvolle Kreditvergabe: Die aktualisierten Richtlinien für 2024/25 sind jetzt voll funktionsfähig.
- Discretionary Spending: No longer a mandatory "decline" factor in loan assessments.
- Persönliche Haftung: In begrenztem Umfang für Direktoren von Kreditgebern mit hohen Kosten wieder eingeführt.
CCCFA-Übertragung: Die FMA ist nun die Hauptregulierungsbehörde für alle Verbraucherkredite.
Kodex für verantwortungsvolle Kreditvergabe: Die aktualisierten Richtlinien für 2024/25 sind jetzt voll funktionsfähig.
Discretionary Spending: No longer a mandatory "decline" factor in loan assessments.
Persönliche Haftung: In begrenztem Umfang für Direktoren von Kreditgebern mit hohen Kosten wieder eingeführt.
| Kreditwechsel | Vorherige Regel (2021) | 2026 Realität |
| Erschwinglichkeitscheck | Vorschreibend (Prüfung jedes Netflix-Abonnements) | Risikobasiert (Fokus auf Einkommen und Schulden) |
| Regler | Handelskommission | Finanzmarktaufsicht (FMA) |
| Anwendungsgeschwindigkeit | Langsamer (Wochen) | Schneller (Tage) |
Auswirkungen auf hochpreisige Verbraucherkredite (HCCC)
Lenders offering "high-cost" credit—defined as loans with Zinssätze or fees exceeding 50% per annum—face much stricter legal hurdles in 2026. These lenders must prominently disclose dispute resolution and financial mentoring services in all advertisements. Furthermore, the FMA has introduced new "Stop Orders" specifically for predatory lending practices that target vulnerable communities. For consumers, these regulations provide a significant safety net, ensuring that even short-term, high-cost options are subject to rigorous transparency and fairness standards.
Finanzielle Beratung und der Berufskodex
The regulation of financial advice in New Zealand has reached a high level of maturity in 2026. All persons giving regulated financial advice must now operate under a Financial Advice Provider (FAP) license and adhere to the Code of Professional Conduct. This code mandates that advice must be "suitable" for the client and that advisors must "prioritize the client's interests" above their own commissions or incentives. In 2026, the FMA is particularly focused on "Digitale Beratung" (robo-advice) and ensures that the algorithms used to provide automated investment suggestions meet the same ethical and competency standards as a human advisor.
- Priorität des Kundeninteresses: Interessenkonflikte müssen im Interesse des Kunden offengelegt und gehandhabt werden.
- Kompetenzstandards: Obligatorisches Level 5-Zertifikat (oder gleichwertig) für alle Berater.
- Offenlegungsvorschriften: Klare Informationen zu Gebühren, Provisionen und Beschwerdeverfahren.
- Kontinuierliche berufliche Weiterentwicklung: Obligatorische jährliche Lernstunden, um die Lizenz aufrechtzuerhalten.
Priorität des Kundeninteresses: Interessenkonflikte müssen im Interesse des Kunden offengelegt und gehandhabt werden.
Kompetenzstandards: Obligatorisches Level 5-Zertifikat (oder gleichwertig) für alle Berater.
Offenlegungsvorschriften: Klare Informationen zu Gebühren, Provisionen und Beschwerdeverfahren.
Kontinuierliche berufliche Weiterentwicklung: Obligatorische jährliche Lernstunden, um die Lizenz aufrechtzuerhalten.
| Beratungstyp | Regulatorische Anforderung | Schwerpunktbereich 2026 |
| Persönliche Beratung | Vollständige Offenlegung und Eignungsprüfung | Sicherstellen, dass die Beratung nicht „eine Einheitslösung“ ist |
| Digitale Beratung | Algorithmentransparenz und -tests | Verhinderung von „Verzerrungen“ bei automatisierten Empfehlungen |
| Großhandelsberatung | Geringere Offenlegung, aber hohe Ethik | Überprüfung des „Großhandels“-Status von Kunden |
The 2026 review of "Zugang to Advice"
A key regulatory theme in 2026 is the "Access to Advice" review. The government and the FMA are concerned that the high cost of compliance has made financial advice too expensive for the average Kiwi. In response, 2026 has seen the introduction of "No-Action Relief" for certain types of low-risk, simplified advice. This allows banks and insurance companies to provide basic guidance to customers without the full, expensive Offenlegung process, provided the guidance is purely informational. This is a major win for consumers who previously found themselves in an "advice gap."
Klimabezogene Offenlegungen und ESG-Vorschriften
New Zealand continues to be a world leader in mandatory climate-related disclosures. In 2026, the regime has expanded to include a wider range of Climate Reporting Entities (CREs), including large listed issuers, large registered banks, and licensed insurers. These entities are now required to publish annual reports detailing their climate-related risks and opportunities. For the first time in 2026, these disclosures must be "assured" von an independent auditor, similar to how financial statements are audited. This regulation aims to prevent "greenwashing" and ensures that capital is directed toward businesses that are genuinely preparing for a low-carbon future.
- Obligatorische Prüfung: Externe Prüfungen von Klimaberichten sind jetzt obligatorisch.
- Durchsetzung von Greenwashing: Die FMA hat die Bußgelder für irreführende ESG-Behauptungen erhöht.
- Scope 3 Emissions: 2026 marks the first year many firms must report "indirect" emissions.
- Director Liability: Directors face personal liability for "reckless" climate misstatements.
Obligatorische Prüfung: Externe Prüfungen von Klimaberichten sind jetzt obligatorisch.
Durchsetzung von Greenwashing: Die FMA hat die Bußgelder für irreführende ESG-Behauptungen erhöht.
Scope 3 Emissions: 2026 marks the first year many firms must report "indirect" emissions.
Director Liability: Directors face personal liability for "reckless" climate misstatements.
| Berichtselement | Erfordernis | Auswirkungen auf Investoren |
| Risikooffenlegung | Identifizieren Sie physische Risiken und Übergangsrisiken | Besseres Verständnis des langfristigen Vermögenswerts |
| Sicherheit | Überprüfung der Daten durch Dritte | Höheres Vertrauen in die Ansprüche „grüner“ Fonds |
| Kennzahlen und Ziele | Klare, messbare CO2-Ziele | Möglichkeit, Unternehmen hinsichtlich ihrer ESG-Leistung zu vergleichen |
Die Sandbox der FMA für Green FinTech
To support these climate goals, the FMA expanded its "Regulatory Sandbox" in March 2026. This allows FinTech firms developing innovative ESG-tracking tools or "Green Bonds" to test their products in a live market with relaxed regulatory requirements. This Initiative is designed to foster New Zealand as a hub for sustainable finance. For investors, this means a wider range of high-tech, verified "Green" investment options will become available throughout 2026 and 2027, all under the watchful eye of the regulator.
Overseas investment and the "National Interest" test
For international parties looking to invest in New Zealand, the Overseas Investment Act 2005 (OIA) has undergone critical updates in 2026. The new Ministerial Directive Letter, effective from March 2026, has streamlined the "National Interest" test for friendly jurisdictions while tightening controls on investments in "sensitive" sectors like data centers and telecommunications Infrastruktur. The Overseas Investment Office (OIO) now has a broader mandate to consider "Economic Sovereignty" alongside traditional environmental and economic benefits. This makes it essential for foreign investors to seek specialized legal counsel before attempting to acquire significant NZ assets.
- Sensibles Land: Obligatorische OIO-Genehmigung für Ackerland und Wohngrundstücke.
- Significant Business Assets: Increased threshold for "non-government" investors ($100m+).
- National Interest Test: Applied to all transactions involving "critical Infrastruktur."
- Farm Land Benefit Test: Higher standards for demonstrating a "substantial benefit" to NZ.
Sensibles Land: Obligatorische OIO-Genehmigung für Ackerland und Wohngrundstücke.
Significant Business Assets: Increased threshold for "non-government" investors ($100m+).
National Interest Test: Applied to all transactions involving "critical Infrastruktur."
Farm Land Benefit Test: Higher standards for demonstrating a "substantial benefit" to NZ.
| Anlagekategorie | Zulassungsstelle | Politischer Ton 2026 |
| Infrastruktur | OIO + ministerielle Überprüfung | Hohe Kontrolle auf Sicherheit und Souveränität |
| Wohngrundstück | OIO (Wohnungsbau Neuseeland) | Streng, mit begrenzten Ausnahmen für Neubauten |
| Kommerzielle Vermögenswerte | OIO (Standard) | Generell „offen für Geschäfte“ |
Strategic changes to the "Emergency Notification" power
A legacy of the COVID-19 era, the "Emergency Notification" power allowed the government to review almost any transaction for national Sicherheit reasons. In 2026, this has been refined into a permanent "National Sicherheit and Public Order" (NSPO) regime. This regime is now more targeted, focusing specifically on assets that could impact New Zealand’s cyber-resiliency or energy Sicherheit. Investors from "Equivalence Decision" countries, such as those in the EU or Australia, often face a smoother Weg nach diesen Regeln, was die strategischen Handelsallianzen Neuseelands widerspiegelt.
Datenschutzrecht und Datenschutz im Finanzwesen
The Privacy Act 2020 is a cornerstone of financial regulation in 2026, especially as "Open Banking" becomes the norm. Financial service providers handle massive amounts of sensitive personal data, and the legal requirements for protecting that data have never been higher. Under the 2026 "Cyber Sicherheit Strategy," the FMA and the Privacy Commissioner have introduced mandatory breach reporting with significantly higher fines for negligence. For consumers, this means you have a legal right to request "Data Portability"—the ability to have your financial history transferred seamlessly (and securely) from one bank to another.
- Obligatorische Benachrichtigung über Datenschutzverletzungen: Unternehmen müssen Datenschutzverletzungen innerhalb von 72 Stunden melden.
- Datenportabilität: Das Recht, Ihre Daten zwischen Anbietern im Rahmen von Open Banking zu übertragen.
- Extraterritorial Scope: NZ privacy laws apply to any company doing business here, even from offshore.
- Privacy by Design: Mandatory Erfordernis for new financial apps to build in security from day one.
Obligatorische Benachrichtigung über Datenschutzverletzungen: Unternehmen müssen Datenschutzverletzungen innerhalb von 72 Stunden melden.
Datenportabilität: Das Recht, Ihre Daten zwischen Anbietern im Rahmen von Open Banking zu übertragen.
Extraterritorial Scope: NZ privacy laws apply to any company doing business here, even from offshore.
Privacy by Design: Mandatory Erfordernis for new financial apps to build in security from day one.
| Datenschutzsäule | Verbraucherrecht | Verpflichtung des Anbieters |
| Zugang | Right to see what data a bank holds | Must provide data in a “usable” format |
| Sicherheit | Right to have data protected | Must use “state of the art” encryption |
| Streichung | Right to be “forgotten” (in some cases) | Must delete data no longer legally required |
The intersection of AI and Privacy
As AI-driven lending and automated trading become more prevalent, 2026 has seen the introduction of new "AI Governance" guidelines. Financial institutions using AI to make decisions about a customer's creditworthiness must be able to "explain" the logic behind the AI's decision. This prevents "black box" discrimination where a person is denied a loan without knowing why. The Privacy Commissioner now has the power to audit these AI models to ensure they are not using "proxies" for race, gender, or other protected characteristics, ensuring the digital financial world remains as fair as the physical one.
Dispute resolution and consumer recourse
A vital part of the New Zealand regulatory safety net is the mandatory membership in a Dispute Resolution Scheme (DRS). Every licensed financial service provider must belong to one of four approved schemes: Banking Ombudsman, Insurance & Financial Services Ombudsman (WENN SO), Financial Services Complaints Ltd (FSCL), or the Financial Dispute Resolution Service (FDRS). These schemes provide a free, independent way for consumers to resolve issues without going to court. In 2026, the jurisdictional limit for these schemes has been raised to $350,000, allowing for more significant commercial disputes to be settled through mediation.
- Free for Consumers: The provider pays the cost of the investigation.
- Independent Mediation: Expert panels decide on fair outcomes.
- Binding Decisions: Providers must follow the scheme's final ruling.
- $350,000 Limit: Increased capacity for meaningful financial resolution.
Free for Consumers: The provider pays the cost of the investigation.
Independent Mediation: Expert panels decide on fair outcomes.
Binding Decisions: Providers must follow the scheme's final ruling.
$350,000 Limit: Increased capacity for meaningful financial resolution.
| Scheme Name | Primary Sector | Typical Dispute |
| Banking Ombudsman | Retail Banks | Unauthorised transactions / lending errors |
| WENN SO | Insurance & Advice | Claim denials / Mis-selling |
| FSCL | Finance Companies / Brokers | Fee disputes / High-cost credit issues |
The rise of "Vulnerability" specialists in DRS
In 2026, dispute resolution schemes have introduced specialized "Vulnerability Officers." These experts are trained to handle cases involving elder abuse, financial coercion, or consumers with cognitive impairments. This reflects a broader regulatory trend toward protecting the most vulnerable participants in the financial system. If a bank fails to identify that a customer is being coerced into an international transfer, the DRS now has the power to order the bank to reimburse the customer, reinforcing the "Duty of Care" that underpins the 2026 regulatory environment.
Summary of the 2026 regulatory journey
The legal and regulatory guides for New Zealand in 2026 tell a story of a system that is becoming smarter, more integrated, and more customer-centric. The move toward a Einzelbetreuer for AML/CFT and the FMA's consolidated oversight of consumer credit and conduct marks a new era of efficiency. While the burden on firms to implement "Effective Fair Conduct Programmes" and "Risk-Based AML" is high, the result is a market that is more resilient to global financial crime and more protective of the individual Kiwi. Whether you are navigating overseas investment rules or simply checking your bank's privacy policy, the 2026 framework ensures that New Zealand remains a fair, efficient, and transparent place to manage your capital. Currency & Transfers and statutory compliance are the dual engines of a healthy economy.
FAQ
What is the CoFI regime and who does it apply to?
CoFI is a conduct Lizenzierung and oversight regime that applies to registered banks, licensed insurers, and non-bank deposit takers. It requires them to establish and maintain a Fair Conduct Programme to ensure customers are treated fairly.
Why is the DIA becoming the Einzelbetreuer for AML/CFT?
Moving to a Einzelbetreuer (Department of Internal Affairs) in July 2026 is intended to create a more consistent, efficient, and risk-based system, reducing compliance costs and providing clearer guidance for businesses.
Can I still get a loan if I have a lot of discretionary spending?
Yes. Under the 2026 CCCFA rules, lenders have moved away from prescriptive "Netflix and takeaway" checks, focusing instead on your overall income stability and essential living costs.
What is a Product Offenlegung Statement (PDS)?
A PDS is a mandatory document that providers must give you before you invest. it explains the product's features, risks, and fees in a clear and concise way.
How do I complain about a financial service provider?
You should first complain directly to the provider. If they don't resolve it, you can take your complaint to the independent Dispute Resolution Scheme they belong to, which is free for consumers.
What are the "Climate-Related Disclosures"?
Certain large financial entities must now publicly report on the risks they face from climate change and how they are managing those risks. These reports must be independently audited starting in 2026.
Do I need OIO approval to buy a house in NZ?
Most people who are not NZ citizens or residents need approval from the Overseas Investment Office to buy Wohngrundstück. There are limited exceptions for new builds.
What is "Open Banking" in New Zealand?
Open Banking allows you to securely share your financial data with third-party apps and other banks, making it easier to switch providers and manage your money in one place.
What happens if a provider breaches the Fair Conduct Principle?
The FMA can take Durchsetzung action, which may include fines, stop orders, or even the removal of the provider's license to operate.
Is financial advice in NZ always independent?
Not necessarily. All advisors must disclose any commissions or conflicts of interest, and they are legally required to prioritize your interests over their own.
